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Legal Document

Refund & Cancellation Policy

Last updated: 06 August 2026  ·  Effective from 1 January 2025
Important: Because YAGO'S products are freshly prepared perishable food items, our refund policy is designed to be fair while accounting for the nature of fresh food. Please read this policy carefully before placing an order.

1. Order Cancellations

  • You may cancel your order within 30 minutes of placing it, provided preparation has not yet begun.
  • To cancel, go to My Orders → Cancel on your Dashboard, or contact us via WhatsApp at +91 93816 56088.
  • Once an order is Out for Delivery, it cannot be cancelled.
  • Cancellations are not accepted on the morning of delivery (after 6:00 AM) for that day's order.
Order Status Can Cancel? Refund
Placed (within 30 mins) ✓ Yes Full refund
Confirmed / Preparing ✗ No No refund
Out for Delivery ✗ No No refund
Delivered ✗ No Quality complaints only

2. Refund Eligibility

✓ Eligible for Refund

  • Order cancelled within 30 minutes of placing
  • Incorrect item delivered (wrong product)
  • Missing item from your order
  • Product received in spoiled or damaged condition
  • Delivery not received at all (delivery failure confirmed)
  • Duplicate charge or payment error

✗ Not Eligible for Refund

  • Change of mind after order is confirmed
  • Taste preference or dietary dissatisfaction
  • Complaint raised more than 2 hours after delivery
  • Product left unrefrigerated by customer
  • Allergic reactions where allergen was not disclosed
  • Partial consumption of the product

3. Quality Complaints — How to Raise

If you receive a product that is spoiled, damaged, incorrect, or missing:

1

Contact us within 2 hours of delivery

Via WhatsApp at +91 93816 56088 or email hello@yagos.in. After 2 hours, we cannot assess fresh product quality.

2

Send photos of the issue

Clear photos of the product, packaging, and the issue (e.g., damaged seal, wrong item, spoilage) are required for processing.

3

We review within 24 hours

Our team will review your complaint and approve a refund within 1 business day.

4

Refund processed

You'll receive a full or partial refund to your original payment method within the stated processing timeline.

4. Refund Processing Timeline

  • UPI / Wallet: 1–3 business days
  • Credit / Debit Card: 5–7 business days (subject to bank processing)
  • Net Banking: 3–5 business days
  • COD (Cash on Delivery): Refunds credited to your YAGO'S wallet for use on future orders. Bank transfer available on request within 7–10 business days.

You will receive an email/SMS confirmation once your refund is initiated. If you haven't received it within the stated timeline, contact your bank first, then reach out to us.

5. Subscription Cancellations & Refunds

  • Cancel your subscription anytime from Dashboard → Subscriptions → Cancel.
  • Cancellations must be made at least 24 hours before the next billing date to avoid being charged for the next cycle.
  • No partial refunds for the days remaining in the current billing period once it has started.
  • If YAGO'S cancels your subscription due to non-serviceability in your area, a full prorated refund will be issued.

6. Failed Deliveries

  • If our delivery partner cannot reach you and you are unreachable by phone, the product may be left at your door or returned.
  • If a delivery fails due to our error (wrong route, delay beyond 11 AM, etc.), we will offer a full refund.
  • If a delivery fails due to an incorrect address provided by you, no refund is applicable.

7. Contact for Refund Disputes

If you are unsatisfied with the resolution of your refund request, you may escalate to:

As per the Consumer Protection Act, 2019 (India), disputes unresolved within 30 days may be taken to the District Consumer Disputes Redressal Commission in Hyderabad.