Legal Document
Privacy Policy
Last updated: 06 August 2026 · Effective from 1 January 20251. Who We Are
YAGO'S ("we", "us", "our") is a functional breakfast and wellness brand based in Hyderabad, Telangana, India. Our platform is available at yagos.in. We are the data controller for personal information collected through our website.
2. Information We Collect
| Data Type | What We Collect | Why |
|---|---|---|
| Account Info | Name, email, phone number | To create and manage your account |
| Delivery Info | Delivery address, GPS location (optional) | To deliver your orders accurately |
| Order Info | Items ordered, preferences, order history | To process and fulfil orders |
| Payment Info | Payment method type only (no card numbers stored) | Processed via Razorpay |
| Device & Usage | IP address, browser type, pages visited | Analytics and security |
| Communications | Support messages, reviews, feedback | Customer support and improvement |
3. How We Use Your Information
- Process and deliver your orders on time
- Send order confirmations and delivery notifications via SMS/WhatsApp/Email
- Manage your account and subscription preferences
- Provide customer support and resolve disputes
- Send promotional offers (only with your consent — unsubscribe any time)
- Comply with legal obligations under Indian law
- Detect fraud and ensure platform security
4. How We Share Your Information
We do not sell your personal data. We share data only in these specific situations:
- Delivery Partners: Your name, phone number, and delivery address are shared with our delivery personnel to fulfil your order.
- Payment Processors: Razorpay processes payments. Please review Razorpay's Privacy Policy.
- SMS/Email Services: We use third-party transactional SMS and email services to send order updates.
- Google Maps: Location data may be processed by Google Maps API for delivery tracking.
- Legal Authorities: We may disclose data to law enforcement if required by applicable Indian law (e.g., IT Act, Prevention of Money Laundering Act).
5. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account (session cookies)
- Remember your cart items
- Analyse website traffic (Google Analytics — anonymised)
You can control cookie preferences in your browser settings. Disabling cookies may affect your ability to log in or use certain features.
6. Data Security
We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Passwords stored as salted bcrypt hashes (never in plain text)
- Access controls limiting data access to authorised personnel only
- Regular security audits of our platform
While we take all reasonable precautions, no internet transmission is 100% secure. In the event of a data breach that affects your rights, we will notify you within 72 hours as required under applicable law.
7. Data Retention
- Account data: Retained for the duration of your account plus 2 years after closure (for legal compliance).
- Order data: Retained for 7 years (GST and accounting compliance under Indian law).
- Communication logs: Retained for 6 months for customer support purposes.
- You may request deletion of your personal data where legally permissible by emailing privacy@yagos.in.
8. Your Rights
Under Indian privacy law and our commitment to transparency, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update incorrect information in your account settings or by contacting us.
- Deletion: Request deletion of your account and associated personal data (subject to legal obligations).
- Opt-out: Unsubscribe from marketing emails at any time using the link in our emails.
- Portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at privacy@yagos.in.
9. Children's Privacy
YAGO'S does not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.
10. Third-Party Links
Our website may contain links to third-party websites (social media, blogs, etc.). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. The date at the top of this page indicates when it was last updated.
12. Contact & Grievance Officer
As required under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer can be contacted at:
- Name: Grievance Officer, YAGO'S
- Email: privacy@yagos.in
- Address: Hyderabad, Telangana — 500001, India
- Response Time: Within 15 working days of receiving your complaint.