Frequently Asked Questions

Place your order by 11:59 PM tonight to receive it the following morning between 7–10 AM. We prepare everything fresh overnight, so last-minute orders may not be accommodated.

Yes! You can select your preferred delivery date during checkout. Subscriptions automatically schedule deliveries based on your selected frequency. Currently we deliver Monday through Saturday.

You can cancel within 30 minutes of placing your order from your Dashboard, or contact us on WhatsApp. Once preparation has started, cancellations are not possible as food is made fresh for you. For more details, see our Refund Policy.

The minimum order value is ₹149. Orders above ₹299 get free delivery. Below ₹299, a flat delivery charge of ₹40 applies.

We currently deliver to: Banjara Hills, Jubilee Hills, Madhapur, Gachibowli, Kondapur, Hitech City, Kukatpally, Miyapur, Manikonda, Narsingi, Begumpet, Somajiguda, Ameerpet, SR Nagar, LB Nagar, Dilsukhnagar, Uppal, and more.

Enter your pincode on the website to confirm if we deliver to your address. We are expanding regularly!

Deliveries are made between 7:00 AM and 10:00 AM based on your location in Hyderabad. You can track your delivery live from your Dashboard once the delivery partner picks up your order.

Our delivery partner will call you. If unreachable, the product will be left at your door or with your security guard. Please note: YAGO'S is not responsible for product quality if left unrefrigerated for extended periods. We recommend being available or providing a safe drop instruction in your order notes.

Yes! Once your order is picked up by our delivery partner, you'll get a tracking link on WhatsApp/SMS. You can also track from Dashboard → My Orders → Track to see the live location of your delivery partner on a map.

Every product is prepared on the morning of delivery — never the night before. We start at 5 AM so your breakfast arrives at peak freshness. There are no preservatives, artificial colors, or additives in any of our products.

• Smoothies & jars: Consume within 4–6 hours of delivery for best taste. Can be refrigerated for up to 24 hours.
• Dry items (protein bites, energy bars): Best within 3 days. Store in a cool, dry place.
• Combos: Follow the most perishable item's shelf life in the combo.

Always check the "Best Before" information on the packaging.

Many of our products are 100% plant-based and gluten-free. Each product page shows dietary tags. You can also use the filter on our menu page to view only Vegan, Gluten-Free, or High-Protein options.

Our kitchen handles nuts, dairy, gluten, soy, and seeds. While we take precautions, we cannot guarantee a completely allergen-free environment. If you have a severe allergy, please contact us at hello@yagos.in before ordering so we can advise you on safe products.

We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for eligible orders. All online payments are processed securely via Razorpay.

Don't worry — this is usually an automatic reversal from your bank within 5–7 business days. If the amount is not reversed, contact us at hello@yagos.in with your transaction ID and we'll resolve it within 24 hours.

Choose a subscription plan (weekly or monthly) from our Plans page. Your selected products are delivered automatically on your chosen days. Subscribers enjoy 10–20% discounts and priority delivery slots.

Yes! From Dashboard → Subscriptions you can pause, modify, or cancel your subscription at any time. Changes made at least 24 hours before the next delivery date will apply to that delivery.